Creating a paperless advice process

Sustainable and socially conscious business practice is something that's on everyone's mind. But what can you do to make a difference?

One business doing its bit in the fight against climate change is Euroz Hartleys Limited (Euroz Hartleys). A West Australian leader in the provision of the full spectrum of corporate finance, stockbroking, wealth management, institutional sales and targeted research services, it has funds under management in excess of $3 billion.

They've created a purely paperless advice process using Client Portal and Digital Signatures via Xplan. A move that's helping the environment, while also helping them efficiently manage the compliance obligations for more than 4,000 of their advice entities.

Karen Kernaghan, Associate Director and Head of Adviser Support explains how.

Reducing paper-based processes

We wanted to reduce excessive paper-based processes and still meet regulatory requirements. Xplan's Client Portal and Digital Signatures gives us the perfect way to do this. With the oversight of Xplan Cases, together with full management reporting, we have also been able to meet our advice fee consent obligations with confidence. The use of digital signatures has provided a secure system that is easy for clients to use, with no need to print documents and send physical mail.

Protecting the planet and people’s financial futures

Euroz Hartleys use Client Portal to store important client documents electronically and support their clients with automated reminders to keep these documents updated regularly. It has also empowered Euroz Hartleys’ clients to look at their financial information on demand. Karen explains more.

Our clients can access documents through Client Portal without asking us, creating greater transparency by ensuring that our clients have a holistic view of their finances and they are clear on whether their financial futures are tracking in the right direction.

Karen continues: Internally at Euroz Hartleys, Client Portal has allowed the team to access real-time data analytics to measure client engagement and provide insights for possible action or changes.

Client Portal has streamlined our business processes because we can seamlessly track all of our client interactions and use the portal as a dashboard for our team workflow. It has created greater trust with our clients and efficiency in our business operations. Our clients are digitally savvy and embrace being able to view their portfolios online, and the ability to do this frees us up to spend time talking to our clients, not filling out forms.