Insights

Let's talk about customer vulnerability

Derek Adams, Senior National Accounts Lead at Skipton Building Society discusses the importance of recognising and supporting vulnerable customers

Derek Adams  |  4 min read
09 December 2024

Industry Voice 19 - The true value of Protection

Guest contributor  |  2 min read
25 November 2024

Trading for tomorrow: It’s all in the cloud

In the rapidly changing financial landscape, technological advancements are revolutionising daily operations for businesses. The integration of cloud computing and automation is reshaping the trading environment, with the FIX protocol playing a pivotal role in these developments.

Guest contributor  |  4 min read
23 October 2024

Upfront S3, Ep. 10 - Don't Panic!

How will financial services survive the next crisis or scandal? Legendary crisis communications expert Donald Steel joins Emmanuel Asuquo for the Upfront series finale.

Upfront Series 3  |  7 min read
30 October 2024

Upfront S3, Episode 9 - Wake up Call

Do we have to get up at 5am to be successful? That's the Upfront question for organisational psychologist Dr Amantha Imber, who chats to Emmanuel Asuquo about how we can all be our most effective and productive selves.

Upfront Series 3  |  10 min read
16 October 2024

Mortgage obsessions hindering your protection pipeline?

Paula Pearson, Strategic Account Manager at Aviva, shares her thoughts on how an obsession with mortgage customers is hindering the protection pipeline.

Paula Pearson  |  5 min read
07 October 2024

Upfront S3, Episode 8 - CX Appeal

With cost-cutting and inflation, is it getting harder to prioritize customer experience? Emmanuel talks to CX speaker and obsessive Amanda Stevens about why customer experience is the best investment a business can make.

Upfront Series 3  |  11 min read
02 October 2024

The digital assets megatrend transforming finance

The rapid growth in digital assets and new product types in recent years is part of what has been labelled ‘the big shift’ in a new study of the seven megatrends shaking up financial services.

Jason Hoang  |  4 min read
01 October 2024